General Terms and Conditions of the Interior Design Service from Rurban Design Lab

[heading text=”General Terms and Conditions of the Interior Design Service from Rurban Design Lab.” tag=”h1″ align=”center”]

1. Formation of Contract

  1. These Terms and Conditions along with the estimate of works (“Estimates”) provided by Rurban Design Lab which tells the services set out the entire contract between Rurban Design Lab and you (the “Client”) and will apply once an appointment has been made to provide Rurban Design Lab services (the “Services”)

  2. Before acquiring the Services you should read these terms and conditions carefully. If you do not agree with them, do not use the Services.

2. Magic Feel Scope of Work

  1. Rurban Design Lab been retained to provide interior design services only. Rurban Design Lab is not a general contractor and will not act in such capacity. Any issues concerning construction elements must be discussed between owner and his/her contractor.

  2. Rurban Design Lab will endeavor to advise the client of the predicted timescale of works as soon as is possible after the quotes have been produced. All such dates shall be approximates only and Rurban Design Lab cannot be held responsible for any delay in completion.

  3. Rurban Design Lab is responsible for organising Third Party companies, firms or individuals (“Third Party Suppliers”) to undertake certain work for the Client, such as decorating, building work, carpet fitting, curtain and blind manufacture and fitting and such other work as confirmed by Rurban Design Lab.

  4. Due to the nature of the Interior Design business we cannot guarantee that Clients will always like our recommendations. Interior Design can be subjective. Unfortunately, we cannot provide any refunds in this case. However please feel free to contact Rurban Design Lab and we will be happy to discuss the design concept further over the phone and perhaps make further recommendations via phone/email in special cases.

3. Client Obligation

  1. The Client shall ensure that the property is accessible to employees of Rurban Design Lab and any third party suppliers providing services throughout the duration of the works.

  2. The client will ensure that utilities such as electricity and water are available for use at the property throughout works and at no cost to Rurban Design Lab.

4. Purchasing of Rental Product

  1. From time to time, Rurban Design Lab may need to purchase products for the Client in addition to the scope of work already proposed. In such cases, full payment of the agreed purchase price is required from the Client prior to purchasing the agreed products.

  2. In cases where furniture or accessories have been rented, it remains the Client’s responsibility to insure the furniture and accessories against all risks, damage or loss.

5. Third Party Suppliers

  1. The Client will form a contractual relationship with Third Party Suppliers, and will be responsible for managing these relationships and any financial settlements direct with Third Party Suppliers.

  2. If so requested, Rurban Design Lab may coordinate the services and financial settlements with the Third Party Suppliers on their behalf, as part of the service undertaken, but the Client will remain ultimately responsible for the contractual relationship with the Third Party Supplier.

  3. Rurban Design Lab is not responsible for forming any contractual relationship on behalf of the client.

6. Payment and Billing Terms

  1. The charges for the services are set out in the Estimate accompanying these terms and conditions or as amended or updated by Rurban Design Lab and communicated to the Client.

  2. Payment should be made by cash or cheque with supporting guarantee card or bank transfer.

  3. All Cheques should be made payable to Rurban Design Lab or as confirmed by Rurban Design Lab.

  4. All payments to Rurban Design Lab are due immediately upon presentation of invoice, except where the invoice is sent via post where payments shall be payable within 5 working days from the date of the invoice

  5. Interest at the rate of 5% per month shall be payable on all accounts not settled by their due date.

  6. The interest will be added monthly thereafter from the due date until the settlement is received.

  7. Should Rurban Design Lab have to instruct a debt recovery agency, or instigate legal proceedings, the Client will be liable for any costs incurred.

7. Cancellation and Termination Policy

  1. The Client has the right to cancel this contract (the “Contract”) at any time up to the end of seven working days after the day on which the Contract is concluded, subject to the following provisions. A working day is any day other than weekends and bank or other public holidays.

  2. The client does not have the right to cancel the Contract if the supply of the Service begins with the Client’s agreement before the end of the seven working day cancellation period.

  3. To exercise the right of cancellation as set out in clause 7.1, the Client must give written notice to Rurban Design Lab by hand or post or email at Rurban Design Lab address or email as set out in clause 9.2 below.

  4. Once the client has notified Rurban Design Lab that the Client is cancelling the Contract, Rurban Design Lab will within 30 days refund the Client for the Services.

  5. Following the seven day period set out in clause 7.1, the client has the right to terminate the contract at any time giving notice in writing to Rurban Design Lab The Client will be liable to pay Rurban Design Lab for the services provided to the date of Termination (including but not limited to Services already performed, goods and materials supplied or ordered on the Client’s behalf, any services that may incur cancellation fees and any travel or accommodation costs incurred by Rurban Design Lab Consultants).

  6. A delay by either party in acting on a breach of this contract will not be regarded as a waiver of the breach. If either party waives a breach of the Contract by the other, the waiver is limited to the particular breach.

  7. Termination of contract will not affect either party’s outstanding rights or duties, including Rurban Design Lab’s right to recover any money owing to it under these terms and conditions.

8. Liability

  1. Rurban Design Lab shall have no Liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from any information or instruction supplied by the client which is or are incomplete, incorrect or inaccurate.

  2. Rurban Design Lab shall not be liable to the Client for any unforeseeable loss or damage arising from the provision (or non-provision) of the Services, including loss of profit or consequential loss or damage.

  3. Neither Rurban Design Lab, nor the client shall be liable for any failure to perform its duties under this Contract due to circumstances beyond its control, including without limitation flood, fire or otherwise adverse weather conditions.

  4. To enable Rurban Design Lab to deal with any complaints that may arise relating to the Services, the Client must provide full details of any complaints within 7 days of the supply of the relevant services.

  5. Nothing in these Terms and Conditions affects any liability for death or personal injury caused by Rurban Design Lab’s negligence or for fraudulent misrepresentation, or the Client’s statutory rights as a consumer.

9. Data Protection

  1. Rurban Design Lab will only use personal information provided by the Client for the purpose of providing the Services, or for informing the client of the availability of similar services, unless the client agrees otherwise.

  2. The Client can correct any information, or ask for information about the Client to be delayed, by giving written notice to Rurban Design Lab.

  3. We have taken every measure to prevent internet fraud and ensure data collection from you is stored as securely as possible. However, we cannot be liable in the event of a breach in our secure computer servers.

10 .Copyright

  1. The copyright, design right and all other intellectual property rights in any materials and other documents or items prepared or produced for the Client by or on behalf of Rurban Design Lab in connection with the Services shall belong to Rurban Design Lab absolutely and any such materials, documents or items shall be or remain the sole property of Rurban Design Lab.

  2. Rurban Design Lab shall be permitted to use photographs of the Client’s property which demonstrates the Services provided by Rurban Design Lab for its own marketing purposes.

  3. The client shall be entitled to use any such materials, documents or other items as are referred to in paragraph 10.1 in connection with the Services but shall not be entitled to copy any such items or use them for any commercial purpose.

  4. In accessing the website you agree that you will access the content solely for your personal, non-commercial use.


  1. Rurban Design Lab may assign or sub-contract the Contract if this is necessary for Operational reasons or in connection with a business transfer or reorganization. Otherwise, the contract is not transferable by either party.


Please note that photos / images on this site are for illustration purposes only and are intended to be representative of potential interior design products.

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